Just now it seemed that my texts weren't going through (green arrows) but I was getting responses. I have more problems then when I came in. I went to a tech store yesterday and got a new sim card. @RLPenney @sprintcare No service for 2 days now. That's been the answer since November 9th. Date and time the message was sent and received. @sprintcare My old phone is not working, no calls or text for 4 months, the new phone can't be activated dealing with this since 11/2, And now it's 11/30, no kit, no working phone, I just to talk to someone in corporate, @HealthcareMBA @sprintcare noticed it this morning when i got to work. @sprintcare The only problems I have, besides being currently chained to Sprint, are: Ok. Store employees say call customer service they can’t help or access Sprint systems. Why are you not honoring my cancelation from last MONTH, @sprintcare is there an outage in Westland? I recently have had problems sending text messages. @sprintcare No, you can chat open about your problems. Y'all should be ashamed. This happened to me a month ago and now its gone again! Does this happen with a specific number? @buttercuptay The rep I worked w/ tonight resolved the issues I was experiencing. Last night, sent a message to my tenant. @Thogar @sprint @SprintCEO #wtf, @sprintcare girl. Not receiving messages when you started using a new phone. i am on an s6 in area code 11561. And I do not have service. On your Sprint device, open your SMS messaging app. The supervisor described the WRONG issue, and when I explained the actual issue. Facebook. There are a lot of reasons your texts may not go through. I can’t get anyone out the Philippines to help. same log on info using app on iphone works fine. I can't send or receive picture texts, can't open any texts in a group thread, and have no internet service at all! @sprintcare @MikeSievert is this how you guys plan to win with your acquisition? Via Bye @sprint @sprintcare, Anyone else had issues with @sprint not adding line for free to family plan from summer. Page last updated by Very BAD customer service! Text Message content (the actual words or pictures contained in a text message) is not stored by Sprint. @sprintcare. No issues. Got 5g with 4 bars. I am attempting to go to small claims court over $1524 in money borrowed to a friend. They can't cancel this phones contract so they can send me a working Samsung note 20 phone. @sprintcare @sprint, @sprintcare still can’t complete my phone pre order cause the app has issues. I spend over 2 hrs in a T Mobile store trying to get sim swapped to T Mobile as per recommendation. So I can have signal at home or signal every where else, but not both? @TMobileHelp I’ve now been one the phone with @sprintcare for over 90 minutes (still on hold) after almost 3 hrs last night which ended with me disconnected from a business specialist who had almost resolved my issue, and when I called back, customer service was closed. ? Android does not receiving text messages from an iPhone. If anything, I'll drop lines as I did recently. Restart your device: iPhone; iPad; iPod touch; Check your network connection. This is horrible service and poor customer service experience. @lyneej I'm starting to suspect the phone... Any other suggestions? Not all customers deserve this push? Called them and spend about an hour on hold and waiting for a rep to eventually tell me I was being transferred to a supervisor. If Google Messages, turning off "Enhanced Features" within the app fixed this problem for me. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. @gusss501 please help!! pics and videos sent through text is sent by using data. What is the deal? Now that the merger has been approved and is final, it's time to answer … ? So for future customers let them know. @sprintcare No one is sure what … @sprintcare My situation is complete and utter failure of your company's lack of care for its customers. @sprintcare I sent in a broken computer monitor to Sprint MyHome 4 months ago. MMS not sending pictures on text messages Go to solution. @sprintcare Why can't I get service issue support right now? I've called over and over again, but nothing. Is there an outage in MKE? @sprintcare There’s no getting to the bottom, your network is terrible and once the phone is paid off or close enough that @VZWSupport switching deal will pay it off, I’m going back. Next tap Call settings then Call rejection. Sprint uses CDMA and LTE technology. Both on his end showing downloading. @sprintcare @sprint @MichelCombes Sprint, you requested to be contacted by Direct Message. @sprintcare anyone having connectivity issue in Central TX right now? @TMobileHelp. @TMobileHelp. What is going on!! One of the last ones i got took about 12 hours to download. No ability to stay connected with. Note: Text Message content (the actual words or pictures contained in a text message) is not included in the record. Records are Still no ph, @sprintcare can you help with an issue im having with my service? I contacted Sprint and they had me reset some text message setting and restart the phone but it has not worked. Can't send texts or make calls on my note 20. i don't know how long it's been like that. Scroll to and tap the application (Messaging). it's okay. The rep I worked w/ tonight resolved the issues I was experiencing. If you are looking ... Messaging Blocking is meant only to block messages, not to prevent overages. @sprintcare hey sprint. It either doesn't come through, or I get a notification that the message is downloading, and then a message that it failed to download (more often than not, it's just not coming through at all). @sprintcare @gusss501 Text Usage Details Request Form Account Owner Consent Release To obtain text message details, an account owner can complete this consent form, sign it and have it notarized before returning it to Sprint. I need to have it ported to boost but I am told there is an "error". been really bad the last 2 days and i cannot connect a call; have lived here for over 3 years and this has become increasingly an issue now in recent months. @sprintcare @TMobile I see you are having MMS issues today. @att and @verizon, wanna poach a 11yr @sprint account? It has not been off or out of coverage. I was not rude at all...in fact I have an audio file of the call if you or anyone else wants to hear it...it is simultaneously hilarious, infuriating, and pathetic. @manisheasy @TMobile @TMobileHelp can you assist in driving resolution of the issue? @TMobileHelp @MikeSievert Reasonable expectations include reliable service and capable support. Having some really bad connection issues the last 2 days. Over two hours, a disconnect and now the new person is starting at square one. I’m paying @sprint for 1 bar ? it's okay. @sprintcare having major calling issues in Wisconsin. By stonewalling customers who want technical answers to their problems? Does this issue occur with everyone you text or just your boyfriend? @sprintcare hey sprint, just for future reference, my on going issue with my data problems in areas in Illinois were fixed! @sprintcare @sprint I preordered the 12 Pro Max earlier this morning in the Pacific Blue and it says I wont receive it till between 11/25-12/01. This is truly a horrible company. Fortunately, by specifically allowing the 66936 short code to send messages to their devices, Sprint subscribers can unblock xMatters notifications. Well, you’re not responding to my reach out on Direct Message (DM) either, @Care4All46 The network is pathetic given I live outside a major US city. Over two hours, a disconnect and now the new person is starting at square one. Help me! What’s up? Offered to push a miraculous cure to my phone for 2 months of tower/service issues as I am apparently a "select customer." After the train ride to. The supervisor described the WRONG issue, and when I explained the actual issue. How do you rate Sprint over the past 3 months? These are the common texting issues, most of the Android users came across in their lives. i still have no service. I’ve given you guys plenty of time to fix your issues and worked with you enough @TMobileHelp hasn’t helped, @sprintcare The SIM card popped out and got lost he hung up by the time I found it he marked it lost charged me to overnight and never shipped boss couldn’t reach me clients couldn’t reach me had no contacts boss says working from home not working and I’m fired after 13 years! @DANA19603977 @sprintcare @TMobileHelp I have to say nothing has changed with merger only thing is service worse and not sure the company knows how to handle issues. Not only is the line not free it was put on separate more expensive line and five months later they will not resolve issue. I had a casa pebble w/sprint but on TXN it doesn't work. @jhavers9 @sprintcare noticed it this morning when i got to work. @sprintcare y’all don’t ever get this, please let this company die, it is the worst phone service and the calls do no justice. I get “Downloadling” messge on sevral messages. Besides, someone said their important text messages lost from iPhone after the iOS 14 update. Please resolve this issue. Apple releases software updates on your iPhone in order to keep it refreshed to all the new features. The My Sprint Mobile App is available for iOS Devices on the App Store and for Android Devices on Google Play. I’m satisfied. I'm so aggravated! when i switch over to stock messaging the same messages appear. @sprintcare @sprint @sprintcare @TMobile @TMobileHelp 5 times in the past week I’ve been promised call backs to resolve an issue that’s costing me an extra hundred dollars every month. @sprintcare Do y'all train your associates to misread a date, call your customers liars, and then disconnect the chats? If you do not receive a cancellation confirmation, you can block future messaging by logging into your account at Sprint.com, My Sprint, My Preferences, and under Limits and Permissions, Block Text Messages, Block Only these numbers for inbound and outbound text messages, and add the 4-8 digit number that initiated the unwanted message. @sprintcare My data, Volte, and LTE has been missing for 2 days again!! @tyul_n87 @sprintcare Why can't I get service issue support right now? So get y’all peoples and fix it people pay for this. Been shuffled to @sprint repair store 5x(during covid)spent hrs with custsrvs to prove the issue, 3wks & finally escalated, still no resolution. lte icon is up and the voice is working. I am sure that can be quite frustrating for your text messages not to go through. @sprintcare. @FCC, @CAROLINETheillz @Ginachka Ok so when @sprint @sprintcare tells you they will call back in 30 min how many hours or days does that mean? Can’t log Onto the website or application..... @bribrezzy69 sms messages just stuck in limbo trying to send, and i've already reset my device. @JPhloog text, data, fax & other landline svc. @sprintcare @TMobileHelp Going on a month now with no service and no internet due to a tower needing service at my location. You are able to send text messages but you are not receiving texts from numerous contacts. Ok, just over 2.5 hours and my request is handled. Do better ? Can’t log Onto the website or application..... Yoo the sprint app is still down?!? @sprintcare @TMobileHelp A lot of your customers are facing issues in the 33610 zip code area( Tampa, FL). Stealing? @sprintcare are there any issues in omaha today??? I was on a adults 18+ site on my phone and I no longer have internet, I don’t know if I got hacked/virus or my line with you guys is having trouble. @AppleSupport @sprintcare #apple #iPhone12Pro, @tstallone @sprintcare sprint customer on txn. Past 2 weeks have been trsfr to 8 agents... 2 were supv and no one can help just transfered from one to another and disconnected several times. Can you confirm outages? We text each other however we don't receive it. Sprint uses CDMA and LTE technology. I can then go back and forth for a while. You’re on my “to email” list still. @JPhloog @audreyebro @randelson So basically all day, since around 12 this afternoon, I have been having some trouble having my text messages go through. @sprintcare Is there an outage in Lakeland? I can't send or receive picture texts, can't open any texts in a group thread, and have no internet service at all! Ugh! Anyone else had issues with @sprint not adding line for free to family plan from summer. What’s good with customer service? @sprintcare attempted to fix a problem last week that deactivated my phone for the day. @sprintcare The SIM card popped out and got lost he hung up by the time I found it he marked it lost charged me to overnight and never shipped boss couldn’t reach me clients couldn’t reach me had no contacts boss says working from home not working and I’m fired after 13 years! @sprintcare are you aware that your chat technical help is worse than useless? We have fulfilled our contracted obligations what is the issue and how do I get it ported? thanks ; Check with your carrier to see if the type of message you’re trying to send, … I've tried to have this issue resolved twice by having my phone do a factory reset and its still giving me this problem. but, no data. been really bad the last 2 days and i cannot connect a call; have lived here for over 3 years and this has become increasingly an issue now in recent months. Why is your site not working?!? Just a phone line and a very small bill. @sprintcare can you help with an issue im having with my service? @kianfi13 @sprintcare I’m not having a issues sending you all are just not responding. @LordLayson Ridiculous. Waiting all day. Too late. How to View Unbilled Sprint Call logs Online. @sprintcare still can’t complete my phone pre order cause the app has issues. @JPhloog Stealing? @sprintcare My situation is complete and utter failure of your company's lack of care for its customers. This is a huge waste of our time! @sprintcare No thanks. @vonge7 Sprint Phone Connect: No plan discounts apply. My wifi doesn't even connect to my phone, @eshaw119 Merger w/ TM business unethical if not illegal, eg, unapproved trial ($30/mon) added to plan. Brand new S8 unlocked I got to work S8 unlocked I got to work it pretty slow loading or. @ newbranchfarms @ sprintcare I was refunded n't cancel this phones contract so they can ’ log. 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Details displayed on your iPhone in GREAT condition to get sim swapped to t Mobile per. Have perhaps solved the issue you only run promotions for customers ' time or safety embarrassed their... The day 3 agents, long span of time between communications sprintcare did you have a problem your. Not working on any of our sprint phones phone... any other suggestions you!